I have such a high level of confidence in the service received at Suburban Buick of Troy that I am comfortable allowing my 17-year-old daughter to bring the car in that she drives whenever there's an issue. John Handrinos explains repairs to her in terms she can understand and convey to me. You now have another member of our family as a customer!
The service adviser and the work performed were great! The vehicle was returned clean and completed in about 60 minutes!. the only negative aspect was I thought i was getting the $49.95 service special, but the invoice was for the $59.95 service special (with an oil additive), or $10 more than anticipated.Since this was not discussed or identified prior to the completion of work, I was simply surprised by the increased charge and let the dealership know this. Otherwise great service experience.
The professionalism by your whole team is amazing. Tom Lisk's attention to customer service is incredible. I have been to other dealerships and your team here is the best even on a Saturday morning. Great work and thank you!
I called the dealership because I was told my right front tire had an impact break. Tom Lisk Had me come right in, and replaced the tire. This all happened just before the Fourth of July break, so I was thrilled to have it repaired before traveling up north.
I always feel like a valued customer when bringing my vehicle in for repair or maintenance! My service writer John is always professional and inviting. Both John and Bob Campbell are attentive to my concerns and always deliver exceptional customer service! I would definitely recommend your establishment to all my friends and family!