Leasing my new Buick Encore was a very pleasant experience. Everyone at the dealership was friendly and willing to answer all the questions I had. Before I drove off in my new car I got a tour of the dealership and met some of the service people who might be assisting me if I have any problems.
Two reasons for bring my 2012 Regal in for service. 1) Power Steering failure w/IP Wrench Light on 2) Deep Potholes or impact caused Electrical Failure w/IP Wench Light flash and engine failure. Sometimes it continues to run; but occaisonally stalls. I have to steer to side of road then wait several minutes to crank/start. Second problem occurred once since I picked up the car.
I drive a GMC. While I bought a GMC at another Suburban dealership, I choose this location because it is easier to make an appointment, the service is speedy, and the wait-room is comfortable. I am NOT a fan of being held captive at a dealership for oil-change service -- the wait time is always less than what I'm told. Thank you!
The visit was truly exceptional except the greeting in the drive up area. Even though I had made an appointment, my name was not on the list. I was shuffled to wait. When I was taken care of, Iris took care of me efficiently, professionally, friendly and kindly. She is the Best. My oil change was completed in less than 45 minutes. Thank you.