Took almost two hours for an oil change and tire rotation.Maybe because I did not have an appointment.Service advisor was great.Other thing that could be better was an invoice that is not as confusing as to what your charged for
I appreciated that the service department made a call to me to set up my oil change. I was greeted as soon as I arrived. Since this was my first time in service the service attendant explained where everything was located in the dealership.She told me the approximate time in which it would take to do the job.I like the fact that they offered coffee and donuts in the waiting area. The time to complete the job was exactly what the attendant shared with me earlier.I appreciated the car wash I just wished they would have dried it off. The car was frozen before I left the parking lot.
Everything was handled well but it took a long time to have the vehicle diagnosed. I was told the transmission guy was out ill so my car sat and waited for his return. I had an excellent loaner so not a major issue but it was somewhat annoying.
Bob Robb made the whole car leasing experience very easy. He communicated with me often on what was needed and why it was needed. He clearly explained the expectations then followed through. He made it very easy for us to complete the transaction.
My husband brought my car in , had a pothole blowout, needed a new tire...on a Saturday....your guy went and picked up a tire, brought it back , put it on & we were set to go! Very pleased that U went out of your way to service us