Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Suburban Buick of Troy.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Suburban Buick of Troy.
Jul 1, 2017
Posted 24 days ago
Scheduled an oil change and tire rotation...
Scheduled an oil change and tire rotation online. My Service Rep was with another customer, so Kevin(?) quickly stepped up to take care of me. I was short on time, so I assumed that I would have to leave my vehicle and pick it up later. My advisor told me that he'd put a high priority on my vehicle so I would not have to wait long. He understood my time constraints, kept me informed of progress and got me out the door in plenty of time. I appreciated not having to arrange a trip back to pick it up later in the day. A relatively small effort resulted in a very happy customer!