I felt there was a bait and switch on the service. I was glad that the service was able to be completed so quickly, but when arranging for the service, I was told there would be a loaner vehicle available. When I arrived, I was told I need to wait. I am fine waiting. I am not fine with being told one thing on the phone and then being told a completely opposite thing when I arrive. It did cause issues for me and having to change my schedule. Service was accomplished in a professional manner.
Paul Cook was over the top excellent. Very clear on prices and completed my order right when we agreed on. Gave me applicable discounts and called to update me throughout the day. 3rd time coming to service here and each time I am more confident about the transparency and professionalism of the team here. Thanks everyone.