Everything was done well and quickly - my only issue (pet peeve really) is that when I come to pick up my car - i do not have time to wait an extra 10 minutes for the car to be washed. I don't wait at the dealership because I have things to do! Is there another way for those picking up their cars to have it washed rather than waiting longer? Maybe just wash it and let it sit - I understand if it isn't perfect because of my timing - but at least it was done - which is a nice perk. I walk away feeling cheated becasue I don't have time to wait...?!
called and got a 7:30 AM appt on a Wed KKukuk told me you could not get to look at my car until later that afternoon and my car wouldn't be ready until the next day. Why would you set up a 7;30 AM appt if you couldn't get to the car until later that afternoon ??? Kukik said it was because the people who set up the appts don't know the service schedule. You should have them talk to each other !! It really screwed up my daily schedule and logistics Probably won't be back until such time as you guys have better control over your business
ITim Dagliesh did an excellent job of showing snd explaining all of my options.. He was very professional and accommodating. My husband and I have shared our experience with Tim with many of our friends. We will continue to recommend Suburban Buick and Cadillac of Troy because of Tim and our overall experience!