Paul Cook was over the top excellent. Very clear on prices and completed my order right when we agreed on. Gave me applicable discounts and called to update me throughout the day. 3rd time coming to service here and each time I am more confident about the transparency and professionalism of the team here. Thanks everyone.
This experience was great, I suppose I am still not completely satisfied with the way my air conditioning was addressed. It took three visits to figure out the problem. It felt like the first visit should have included a more in depth look at the problem versus trying an obvious quick fix, which did not work.
Everyone was courteous, but things weren't well laid out. As a first timer, it was a bit confusing and employees seemed to be a little put out that I didn't know the routine. I was late going back to work because I made my appointment during my lunch period. The appointment took longer than normal, and longer than I was told it would take. I overheard others being offered a shuttle to their homes, I'm not sure why I was not extended that same convenience. No one was out right rude, but not overly friendly either. I had to go inquire after an hour when my car would be done, and it was dripping wet once I got it back. They ask if I wanted it dried off but at that time I couldn't wait any longer. Overall the experience was average.
I have always been very satisfied with the service I have received from Suburban Cadillac. John was the person I dealt with this time and he was very competent, professional and did everything he could do to help me in this situation. I would not hesitate to recommend SC to anybody. However, I am not totally satisfied with my 2010 Chevrolet Equinox. I purchased this car 7 years ago because everything I read about the car was so positive and I felt I would be getting a good product. Over the years I have had to spend quite a lot of money for repairs and now I am paying to have some of the repairs redone. I am very disappointed in the quality of my Equinox, and regret having to have to pay for so many repairs. As I reported, however, my dissatisfaction is not due to Suburban Cadillac or its employees.